Privacy Policy

Privacy Policy

Last Updated: September 10, 2026

This Privacy Policy explains how k-stardolls Trading Co., Limited, doing business as Kstardolls (“Kstardolls,” “we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you visit www.kstardolls.com (the “Site”), purchase our products, contact us, or otherwise use our services.

By using our Site or services, you acknowledge the practices described in this Privacy Policy.

SECTION 1 – INFORMATION WE COLLECT

We may collect the following categories of personal information:

Information You Provide

When you place an order, create an account, contact us, subscribe to marketing communications, or request a return or refund, we may collect:

  • Your name;
  • Billing and shipping addresses;
  • Email address;
  • Telephone number, if provided;
  • Order and transaction information;
  • Account login information;
  • Messages, product reviews, and customer-service communications;
  • Information necessary to process returns, refunds, or warranty requests.

Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect:

  • Internet Protocol (IP) address;
  • Browser and device information;
  • Operating system;
  • Device identifiers;
  • Pages viewed and links clicked;
  • Referring website;
  • Shopping-cart activity;
  • Approximate location based on your IP address;
  • Date, time, and duration of your visit;
  • Cookie and advertising identifiers.

Payment Information

Payments may be processed through Shopify Payments, PayPal, or other payment providers displayed at checkout. Payment providers may collect your payment-card or account information directly.

We generally do not receive or store your complete payment-card number. Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

SECTION 2 – HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfill orders;
  • Confirm payments and prevent fraudulent transactions;
  • Arrange shipping and delivery;
  • Provide order updates and customer support;
  • Process returns, exchanges, and refunds;
  • Maintain customer accounts;
  • Improve our products, services, and Site;
  • Personalize your shopping experience;
  • Measure Site performance and advertising effectiveness;
  • Send marketing emails when permitted by law;
  • Display relevant advertisements;
  • Protect our Site, customers, and business;
  • Comply with legal, tax, accounting, and regulatory obligations;
  • Enforce our Terms of Service and other policies.

Where required by applicable law, we rely on an appropriate legal basis, including performance of a contract, compliance with legal obligations, our legitimate business interests, or your consent.

SECTION 3 – MARKETING COMMUNICATIONS

With your consent or where otherwise permitted by law, we may send you emails about new products, promotions, special offers, and store updates through services such as Shopify Email or Klaviyo.

You may unsubscribe at any time by selecting the unsubscribe link in a marketing email or by contacting us at ada@kstardolls.com.

Unsubscribing from marketing messages will not prevent us from sending transactional communications, such as order confirmations, shipping notices, security notifications, or responses to customer-service requests.

SECTION 4 – CONSENT AND YOUR CHOICES

When you provide personal information to complete an order, arrange delivery, request customer support, or process a return, we use that information for the relevant purpose.

Where consent is required for optional activities, such as certain marketing or advertising cookies, we will request your consent or provide an appropriate choice.

You may withdraw your consent at any time. Withdrawal does not affect processing that occurred before your consent was withdrawn or processing based on another lawful basis.

To withdraw consent or exercise your privacy choices, contact us at:

Email: ada@kstardolls.com

Mailing Address:
k-stardolls Trading Co., Limited
Room H11, 1/F, Kaiser Estate Phase 2
No. 51 Man Yue Street
Hung Hom, Hong Kong

SECTION 5 – SHOPIFY

Our store is hosted on Shopify, which provides the e-commerce platform through which we sell our products and services.

Shopify may process personal information when you visit our Site, place an order, or interact with Shopify-powered features. Your information may be stored or processed by Shopify and its service providers in multiple countries.

Shopify’s processing of personal information is governed by its applicable privacy documentation and contractual obligations.

SECTION 6 – HOW WE SHARE INFORMATION

We may disclose personal information to service providers that help us operate our business, including:

  • Shopify and Shopify-related service providers;
  • Shopify Payments, PayPal, and other payment processors;
  • Shipping, logistics, warehousing, and delivery providers;
  • Shopify Email, Klaviyo, and other communication providers;
  • Meta Pixel, Google Analytics, and Google Ads;
  • Website hosting, security, fraud-prevention, and technical-support providers;
  • Professional advisers, including accountants, insurers, and legal advisers.

These providers may process personal information only as necessary to provide their services, comply with applicable law, or protect their legitimate rights.

We may also disclose information:

  • When required by law, regulation, subpoena, court order, or lawful government request;
  • To investigate fraud, security incidents, or violations of our policies;
  • To protect the rights, property, or safety of Kstardolls, our customers, or others;
  • In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.

We do not sell personal information for money. Certain advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under some privacy laws. Where required, we provide applicable opt-out choices.

SECTION 7 – COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, tags, and similar technologies to:

  • Keep the Site functioning properly;
  • Remember your shopping-cart selections and preferences;
  • Authenticate users and maintain sessions;
  • Understand how visitors use the Site;
  • Improve Site performance;
  • Measure marketing campaigns;
  • Provide relevant advertising.

Cookies may be placed by us or by service providers such as Shopify, Google, Meta, and Klaviyo. The specific cookies used may change as our Site and services are updated.

Where required by law, non-essential cookies will be used only after you provide consent through our cookie banner or privacy-preference tool. You may change your choices through the cookie settings available on the Site or through your browser settings.

Disabling certain cookies may affect the availability or operation of some Site features.

SECTION 8 – INTERNATIONAL DATA TRANSFERS

Because we sell products internationally and use global service providers, your personal information may be processed outside your country or region, including in Hong Kong, the United States, Canada, and other countries where our service providers operate.

Privacy laws in those countries may differ from those in your location. Where required, we or our service providers use appropriate safeguards for international transfers of personal information.

SECTION 9 – DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide services;
  • Maintain business and financial records;
  • Resolve disputes;
  • Prevent fraud and abuse;
  • Enforce our agreements;
  • Comply with legal, tax, accounting, and regulatory requirements.

Retention periods depend on the type of information, why it was collected, and applicable legal requirements. When information is no longer required, we may delete or anonymize it.

SECTION 10 – SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payments are processed through providers that maintain their own security and payment-card compliance measures. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping any account password confidential and notifying us if you suspect unauthorized access to your account.

SECTION 11 – YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your information;
  • Request restriction of certain processing;
  • Object to certain processing;
  • Withdraw consent;
  • Request a portable copy of certain information;
  • Opt out of targeted advertising or certain sharing of personal information;
  • Lodge a complaint with an appropriate data-protection authority;
  • Receive equal service and pricing when exercising applicable privacy rights.

To submit a request, email ada@kstardolls.com. Please include enough information for us to identify your account or transaction and understand your request.

We may need to verify your identity before completing a request. You may also use an authorized agent where permitted by law. We will respond within the period required by applicable law.

SECTION 12 – CALIFORNIA PRIVACY NOTICE

If applicable California privacy law covers our processing of your information, California residents may have rights to know, correct, or delete personal information and to opt out of certain sales, sharing, or targeted advertising.

We do not discriminate against consumers for exercising applicable privacy rights.

Requests may be submitted to ada@kstardolls.com. If our advertising activities are legally considered the sale or sharing of personal information, applicable opt-out controls will be provided through our Site’s privacy settings or cookie banner.

SECTION 13 – CHILDREN’S PRIVACY

Our Site and online purchasing services are intended for adults. Although some of our products may be suitable for children, the Site is not directed to children under the age at which they may legally consent to the processing of personal information in their jurisdiction.

We do not knowingly collect personal information directly from children without appropriate parental or guardian authorization. If you believe a child has provided us with personal information, contact ada@kstardolls.com so that we can review and, where appropriate, delete it.

SECTION 14 – THIRD-PARTY LINKS

The Site may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policies of any third-party services you visit or use.

SECTION 15 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal obligations.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the Site, by email, or through another appropriate method where required by law.

SECTION 16 – CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to submit a complaint, contact our Privacy Compliance Officer:

k-stardolls Trading Co., Limited
Brand: Kstardolls
Website: www.kstardolls.com
Email: ada@kstardolls.com
Address: Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong